Re: Mail to message processor, triggered by SAP Status

Hi Vladlimir,

Basically you need to configure an email action for ZMIV transaction type for your var scenario or relevant transaction type

You can refer the below thread

Incident Management and Change Request Management: E-Mail functionality in SAP Solution Manager 7.1

Sending E-Mail from Support Message

Further the Action condition start should be your customer action status and dependent upon Processor partner function.

Thanks

Prakhar